Monthly Care Plan

Why do you need a care plan?

Keep your website up to date and secure

Your website is an essential part of your business. But sometimes, bad things happen to good businesses and even good websites… like hackers and bugs. Our care plans include updates, security measures, and scheduled backups to reduce the chance that your website will get a virus, get hacked, or experience downtime. And if it does happen – we’ll be able to minimise the impact.

Save yourself time

If fiddling with websites isn’t your thing, let me take it off your (already full) plate. As a business owner, your focus is on sales, delivering a great customer experience, and growing your business. All care plans all come with content changes (images and text) so you never have to fiddle with your website content again. Just send me an email with what you want changed and I’ll get your website updated lickity split!

What is included in a care plan?

Daily Website Backups

Everyone says to back up your website. And of course, you always intended to, but just never got around to it. Until one day… your website goes down and you REGRET EVERYTHING. I promise that I will never let that happen to you because all my care plans come with daily website backups. This means I can restore your site quickly if something terrible happens (and it always does… eventually).

Content Updates

While you are always welcome to log in and make content updates on your website, I find that most business owners are too busy or just not interested in fiddling with the back end of their site. That’s why I offer content updates on my care plans. Because chances are, you’ve got enough to do without logging on and updating a piece of content or adding a new post.

Video Tutorials

Each care plan includes short, simple video tutorials that will help you understand how to do basic tasks and updates yourself (when you want to). Feel confident that you’re going to click on the right thing (and not break your site), because each video shows you step-by-step what to do next. If you like geeking out, learning about tech, and DIYing here and there, you’ll love this option.

Security Monitoring

I’ll keep an eye on your site and my finger on the pulse at all times, checking for potential issues and keeping on top of WordPress security updates. I’ll make sure that your users have secure logins and that dodgy comments/spammers get blocked. In case anything slips through the cracks (it happens on even the best websites), I’ll be on hand to fix and restore your site ASAP.

Software Updates

I keep on top of plugin and WordPress updates, security patches, and bug fixes. These can be needed several times each month. Keeping everything updated ensures that your website is compatible with browser/device updates and isn’t vulnerable to bugs/hacks. Some updates will cause a plugin or design to break, so you really need your designer to do this on your behalf.

Maintenance Reports

As a small business owner, I know how important it is to wisely invest your marketing budget so that you’re getting value and ROI. Each month, I’ll let you know the updates and maintenance I perform so that you know exactly what you’re getting. And of course, you also don’t have to wonder if your website is being taken care of – I’m on top of it each month.

Page Builder

Each care plan includes access to a WYSIWYG (what you see is what you get) page builder. These are pretty on trend and great for businesses that like to create pages and content on their own without touching the code. Editing content is as easy as clicking where it goes, typing, then hitting the update button. I use the best available tools to set up page builder software on your site – it’s easy to use, loads fast, and comes with incredible built in features to help showcase your brand.

Monthly Investment

Essential Care

Package 1
$ 79
00
Monthly
  • Daily website backups
  • 30 minutes support/content updates via email
  • Software updates and conflict checking/fixing
  • Security Monitoring
  • Uptime Monitoring
  • In-depth monthly maintenance report
  • Video Tutorials
  • Drag and drop page builder
  • Performance Optimisation
  • Broken link checking/fixing
  • Guaranteed 24 hour response time
  • 1 blog post per month
  • 1 email newsletter per month

Extra Care

Package 2
$ 147
00
Monthly
  • Daily website backups
  • 75 minutes support/content updates via email, phone, skype, screen-sharing
  • Software updates and conflict checking/fixing
  • Security Monitoring
  • Uptime Monitoring
  • In-depth monthly maintenance report
  • Video Tutorials
  • Drag and drop page builder
  • Performance optimisation
  • Broken link checking/fixing
  • Guaranteed 24 hour response time
  • 1 blog post per month
  • 1 email newsletter per month

Pro Care

Package 3
$ 297
00
Monthly
  • Daily website backups
  • 90 minutes support/content updates via email, phone, skype, screen-sharing
  • Software updates and conflict checking/fixing
  • Security Monitoring
  • Uptime Monitoring
  • In-depth monthly maintenance report
  • Video Tutorials
  • Drag and drop page builder
  • Performance optimisation
  • Broken link checking/fixing
  • Guaranteed 24 hour response time
  • 1 blog post per month (find out more)
  • 1 email newsletter per month (find out more)

'Pro Care' Extras

The pro care plan comes with a custom blog post and an email newsletter each month. This is perfect for businesses who know they need to connect with their audience regularly, but don’t have the time to write blog content or send out emails.

Improve Your SEO

Google favours websites with regular, useful content over websites with irregular, uninteresting content.

Become a Thought Leader

By posting great blogs and sending regular emails to your list, you can become the go-to expert in your industry.

Stay Connected to Your Audience

Don’t let your audience forget about you! Stay in touch by sending regular email updates and valuable content. This will increase your conversion rate, customer lifespan, and average spend.

Custom Blog Post Inclusions

  • One quality, custom blog post per month
  • Minimum 500 words
  • Scheduled for you
  • Keep your authentic brand/voice
  • Satisfaction guaranteed

Email Newsletter Inclusions

  • Email sign-up form on your website to build your list
  • Email newsletter design template
  • Up to 200 words written per month
  • Scheduled for you each month

FAQ's

You can take full advantage of the support time each month, however, it cannot be rolled into the next month.

The support time is most often used for content changes (text and images), minor design tweaks, and most tasks that can be completed in the allocated time. The Extra and Pro plans also include phone, skype, and screen sharing support so that you can more easily communicate the changes you need.

If you require more complex changes and feature additions, you will need to request a proposal.

If you have used up your allocated support time for the month, any additional time will be charged at my hourly rate ($90) in 30-minute blocks. I’ll let you know if this is the case, so you can choose to wait until next month for your updates or go ahead with the changes.

The aim of these care plans is to provide preventative care to reduce the likelihood of bad things happening. However, it is impossible for a website to be 100% secure, and sometimes things happen that are out of my control. I will be on-hand to communicate with the web host, fix the issues, and restore a backup if necessary.

Each month I’ll email you a report that includes the following information:

  • Plugin, Theme, and WordPress update details
  • Website backup information
  • Google analytics overview
  • Website uptime information

View an example report

The blog posts will be written by Angela Rodgers (you can find out more about her here).

At the beginning of each month, she’ll ask for a topic and brief for the blog post. This can be written or in the form of an audio/video file. Angela can also provide some topic suggestions for you to choose from. Once the blog post is ready, I will schedule it on your website.

Your email newsletters will focus on promoting your recent blog post, with up to 200 words of copy written by Angela, and any additional news you’d like to include. When you first sign up to my Pro plan, I will design a newsletter template to use for your monthly newsletter. When your new blog is scheduled, I will add Angela’s copy to your email newsletter, ask you to check/approve it, and then schedule it to go out to your email list.

Yes – you can cancel right now if you like. It would be sad to see you go, and I will have many sleepless nights fretting about the wellbeing of your website, but I don’t want you to feel locked in. Contact me at any time and I will finish up the month and cancel your next payment.